PRODUCTS
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» Dinner set
» Dinner set / Snacks
» Cheese dish
» Platter
» Coasters
» Drinks Stirrers
» Bottle holder
» Articles
• Home decor
» Center Pieces
» Decorative platters
» Home Accents
» Candle holder
» Vases
» Paintings
» Light lamps
» Mirrors
» Special Gifts
• Ceramic Pieces
» Spheres
» Andean Figures
» Frames
» Paintings
• wso4
COLLECTION
• Perú table ware
• Laja Collection
• Blue Collection
• Cebra Blanca Collection
• Blanca Collection
• Azul Collection
• Pistacho Collection.
FAQ

In anqari.com we try to give you the best service. Find the answers to the most frequently asked questions by our customers.

What is anqari.com?

Anqari.com is the first Peruvian site that offers products made with the technique of glass fusion, and makes home deliveries with in Peru and around the world.

How can I contact you?

If you have any questions or general inquiries about anqari.com or problems related to your purchase, you can contact us by writing an e-mail to anqari.peru@gmail.com or calling (+511) 437-2687. Also, you can send us a message by filling out this form.

REGISTER

How do I create an account in anqari.com?

To create your account in anqari.com enter to the url https://www.anqari.com and click the Register, enter your information and you are ready to buy!

Is the information I enter my account safe?

Yes, anqari.com safeguard your information from your registration on our website.

PURCHASE OF PRODUCTS

How do I make a purchase?

To purchase a product you should give click the button "Add to cart" on the product detail page. Immediately a window where you can choose the option to continue shopping or go to pay what you have in your shopping cart.

Once in the shopping cart you can see the products chosen, verify and edit the order quantities. You can also remove part of your order if you wish.

It will also ask you to fill out the registration form to the address to which your order will arrive. Remember to enter shipping information correctly, otherwise, your order runs the risk of not reaching their destination. Finally, you can check the total amount of your purchase in other currencies before you go to the next step.

After reviewing your order, the next step is to choose the method of payment (bank deposit or cash on delivery Credit cards) Finally, with your payment method at hand and after you have reviewed the information entered, click to give button "Continue process", depending on which option you choose, you will get to a thank you page or Visa payment gateway, a totally reliable and secure way to pay online.

For more information on Visa enters http://www.visanet.com.pe.

What are the payment methods available at anqari.com?

These are the methods of payment we accept:

Debit or credit cards Visa, Bank Deposit and / or payment against - delivery.

After the purchase is made and having chosen the bank deposit as the payment method, how many days do I have to make the deposit?

After the purchase you have 24 hours to make the deposit. You will receive an email with the details of our bank account after making the purchase. If you could not make the deposit in those 24 hours, the product you bought will be in stock again and therefore will be available on the website for you or other user to buy it.

My purchase is safe in anqari.com?

Yes Anqari.com ensures security of all transactions by using the Visa payment gateway. For more information on the safety of this service enters http://www.visanet.com.pe.

Who has access to my credit card information?

Only the company according to the payment method you chose has access to your card information. Anqari.com does not use or archive this information.

ORDER

Which companies are in charge of transporting the products?

For delivering orders we use DHL, and Serpost.

What happens after you purchase a product? How long will it take for the order to arrive?

Items purchased undergo a process of classification, packaging and inventory update, which can last from 3 to 15 business days after the order is made. After finishing this phase, the product leaves our offices to their destination. The shipping time depends on the destination you chose. Local and national orders (inside Perú) may take 1 to 3 calendar days. International orders take approximately 7 to 21 calendar days.

Does shipping have an additional charge to the product's price?

Yes, the shipping charge depends on the destination, weight and size of the product. Also, each product has a packaging charge, as this is special and guarantees that the product reaches its destination in perfect condition. The shipping and packaging charge will appear in the shopping cart before proceeding to the payment of your order.

RETURNS AND CANCELLATIONS

Can I return a product?

Yes, our users may return all or part of the order provided only if the product has not been used and is in the same condition as it was delivered. Returns are available within 7 calendar days after purchase.

To proceed with the return, send us an email to anqari.peru@gmail.com telling us the reason for your return and submitting your order ID. Once your application is accepted, send us your package with the original packaging to: Calle 30 # 328, Urb.Mariscal Castilla San Borja. Lima - Peru.

After sending the package to our office, we will proceed with the verification and cancellation of the purchase and then process the refund of your money which takes 1 to 5 business days.

In this case, we can process a full refund or to give you a credit note, depending on your choice. The credit note will be sent to you by e-mail and it consists of a unique and non-transferable code to be used in your next purchase.

Anqari.com does not pay for the shipping charges that may occur when returning a product.

I did not order this product or the product is broken or damaged.

In the event that the product sent does not coincide with your order, or if your order arrived damaged or in poor condition, send us an email to anqari.peru@gmail.com within a period of 7 calendar days after the product arrives to process its return.

In this case, we can process a full refund or to give you a credit note, depending on your choice. The credit note will be sent to you by e-mail and it consists of a unique and non-transferable code to be used in your next purchase.

Can I cancel the purchase of a product?

Yes. After completing your order, if you decide to cancel all or part of your order, contact us on the same day of your purchase by sending an email to anqari.peru@gmail.com.

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Tienda Taller Anqari - Calle 30 # 328, Urb. Mariscal Castilla
San Borja - Lima - Peru

Phone : (511) 437-2687
Email : pedidos@anqari.com

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